Refund Policy - Language Games Website

1. Overview

At Language Games Website, we are committed to customer satisfaction and providing high-quality language learning services. This Refund Policy outlines the terms and conditions under which refunds may be requested and processed for purchases made through our website at bettersmotion.com.

By making a purchase through our services, you acknowledge that you have read, understood, and agree to this Refund Policy. This policy should be read in conjunction with our Terms & Conditions and Privacy Policy.

2. General Refund Policy

We offer refunds under specific circumstances outlined in this policy. All refund requests must be submitted in writing to info@bettersmotion.com and will be evaluated on a case-by-case basis according to the criteria specified below.

Please note that refunds are not automatic and are subject to approval based on compliance with this policy. We encourage users to thoroughly review service descriptions and try free versions or trial periods before making purchase decisions.

3. Subscription Services Refunds

3.1 Monthly Subscriptions

For monthly subscription services, refund eligibility depends on the timing of your request:

Within 7 days of initial purchase: Full refund available if you have used less than 20% of the available features and content
8-30 days after purchase: Partial refund may be considered on a case-by-case basis if technical issues prevented service use
After 30 days: No refunds available; you may cancel to prevent future charges

3.2 Annual Subscriptions

For annual subscription services:

Within 14 days of purchase: Full refund available if you have used less than 10% of available content and have not downloaded significant materials
15-30 days after purchase: Partial refund (50% of purchase price) may be available if technical issues prevented service access
After 30 days: No refunds available; subscription remains active until the end of the billing period

3.3 Recurring Billing

Subscriptions automatically renew unless cancelled before the renewal date. Refunds are not provided for renewal charges if you forget to cancel. It is your responsibility to cancel subscriptions you no longer wish to continue. Cancellation can be completed through your account settings or by contacting customer support.

4. One-Time Purchase Refunds

4.1 Digital Products and Content

For one-time purchases of digital products, courses, or downloadable content:

Within 14 days of purchase: Full refund available if you have accessed less than 25% of the content and can demonstrate that the product was significantly not as described
After 14 days: No refunds available for digital products that have been accessed or downloaded

4.2 In-App Purchases

Refunds for in-app purchases (virtual coins, premium features, etc.) are generally not available once the items have been delivered to your account. Exceptions may be made for:

Duplicate purchases made in error within 48 hours
Technical issues that prevented delivery of purchased items
Unauthorized purchases (subject to verification)

5. Technical Issues and Service Interruptions

5.1 Eligible Technical Issues

Refunds or service credits may be provided if you experience significant technical issues that prevent access to our services, including:

Extended service outages lasting more than 48 consecutive hours
Critical bugs that prevent core functionality
Compatibility issues not disclosed in service requirements

5.2 Required Documentation

To request a refund based on technical issues, you must:

Report the issue to our support team within 7 days of occurrence
Provide detailed description of the problem
Allow our technical team reasonable time (up to 14 days) to resolve the issue
Provide screenshots or other evidence of the technical problem

Refunds for technical issues will only be considered if we cannot resolve the problem within a reasonable timeframe and if the issue significantly impacts your ability to use our services.

6. Dissatisfaction with Services

While we strive to provide excellent language learning services, we understand that our platform may not meet every user's expectations. However, general dissatisfaction or change of mind are not typically grounds for refund, except within the specific timeframes outlined in Sections 3 and 4.

We encourage users to:

Try our free content and trial periods before purchasing
Read service descriptions and user reviews carefully
Contact our support team with concerns before requesting refunds
Provide constructive feedback to help us improve our services

7. Non-Refundable Items and Services

The following items and services are non-refundable under any circumstances:

Promotional or discounted subscription periods that have been used
Gift certificates or promotional codes once redeemed
Services purchased through third-party platforms (subject to their refund policies)
Partial months of subscription services
Services terminated due to Terms of Service violations
Downloadable content that has been fully accessed

8. Refund Request Process

8.1 How to Request a Refund

To request a refund, follow these steps:

Contact our customer support team at info@bettersmotion.com
Include your order number, account email, and purchase date
Clearly state the reason for your refund request
Provide any supporting documentation (screenshots, error messages, etc.)
Allow up to 10 business days for review of your request

8.2 Refund Processing Time

Once a refund is approved:

You will receive email confirmation of approval
Refunds will be processed within 5-10 business days
Refunds will be issued to the original payment method
Depending on your financial institution, it may take an additional 5-10 business days for the refund to appear in your account

8.3 Refund Denial

If your refund request is denied, we will provide an explanation via email. You may appeal the decision by providing additional information or documentation within 30 days of the denial notice.

9. Cancellation Policy

9.1 How to Cancel

You may cancel your subscription at any time through:

Your account settings on our website
Emailing our support team at info@bettersmotion.com
Contacting us by phone at +1 279 890 7886

9.2 Effect of Cancellation

When you cancel your subscription:

You retain access to paid features until the end of your current billing period
No future charges will be made to your payment method
Your account will revert to free tier access after the billing period ends
Your learning progress and data will be retained for 90 days

10. Chargebacks and Disputes

If you initiate a chargeback or payment dispute with your financial institution without first contacting us to resolve the issue:

Your account will be immediately suspended pending investigation
You forfeit the right to use our services
You may be charged additional administrative fees
Future purchases may be restricted

We strongly encourage you to contact our support team first to resolve any billing concerns before initiating chargebacks, as we are usually able to resolve issues quickly and amicably.

11. Unauthorized Purchases

11.1 Reporting Unauthorized Charges

If you believe a purchase was made without your authorization, contact us immediately at info@bettersmotion.com with:

Details of the unauthorized charge
The date and amount of the transaction
Your account information
Any relevant documentation

11.2 Investigation Process

We will investigate all claims of unauthorized purchases. This process may include:

Reviewing account access logs and activity
Verifying payment information
Requesting additional information from you
Coordinating with payment processors

If we determine that a purchase was unauthorized, we will issue a full refund and take steps to secure your account.

12. Gift Purchases and Promotional Credits

12.1 Gift Subscriptions

Gift subscriptions purchased for others are refundable within 14 days of purchase if the recipient has not yet activated or used the gift. Once activated, gift subscriptions follow the standard refund policy applicable to the recipient.

12.2 Promotional Credits

Promotional credits, discounts, or free trial periods are not refundable and hold no cash value. These promotional offers cannot be transferred or exchanged.

13. Changes to This Refund Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website with an updated "Last Updated" date. Material changes will be communicated to active subscribers via email. Your continued use of our services after such changes constitutes acceptance of the modified policy.

14. Exceptions and Special Circumstances

While we strive to apply this policy consistently, we recognize that exceptional circumstances may arise. We reserve the right to make exceptions to this policy at our sole discretion, particularly in cases of:

Documented medical emergencies
Natural disasters or force majeure events
Serious technical failures on our part
Extenuating circumstances affecting service delivery

Such exceptions will be evaluated on a case-by-case basis and do not set precedent for future requests.

15. Contact Information

For questions about this Refund Policy or to request a refund, please contact us:

Language Games Website
723 Morissette Forest Suite 202
North Jamarcusport, BC A5K 0L9
Canada
Phone: +1 279 890 7886
Email: info@bettersmotion.com
Registration Number: 66674841

Customer Support Hours:
Monday - Friday: 9:00 AM - 6:00 PM PST
Saturday: 10:00 AM - 4:00 PM PST
Sunday: Closed

16. Consumer Rights

This Refund Policy does not affect your statutory rights as a consumer under applicable consumer protection laws. Depending on your location, you may have additional rights that supersede or supplement this policy. If any provision of this policy conflicts with applicable consumer protection laws, those laws shall prevail.

17. Acknowledgment

By making a purchase through Language Games Website, you acknowledge that you have read, understood, and agree to this Refund Policy. If you do not agree with this policy, please do not make purchases through our services.